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Return Policy

“Change of Mind”

-       We are happy to accept returns on all orders provided the product is in original package and never been used when we receive it. We refund the full price of your order less shipping cost. Customers need to pay for the return postage. Products must be returned in 7 days of purchase.

-       Goods that have been opened, used, tags or packing/instruction manuals removed, or goods sold on a "no return basis" cannot be returned, unless faulty. Return of special order items such as dog coats is at our discretion

“Damaged or dead on Arrival”

-       If the product arrives damaged, we will arrange a replacement or a full refund. We might ask you to provide the photo and send it back. We will bear the postage in this case

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