PET ME pet supplies PET ME pet supplies PET ME pet supplies

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Terms and Conditions

General

This website www.pet-me.com.au is operated by

Jervc Enterprise Pty Ltd

ABN 31 164 005 896

P: 0404085380

E: info@pet-me.com.au

By using this website or purchasing products from PET ME you agree that you are not doing so for the purposes of taking any legal action against us and you agree to be bound by the following terms and conditions

PET ME does not accept any liability for any omissions or errors or losses that occur due to the use of this website or from the purchase or use of any goods obtained from PET ME.

 

Payment Methods

We accept Paypal

We accept Visa and MasterCard payment in Australian dollars.

Credit Card Payments are processed securely by payment Gateway Provider - PAYPAL.

We also accept payment by direct bank deposit or EFT

 

Security

At Pet Me we want to ensure that you can purchase with complete confidence online. We have taken every possible measure to give you absolute security and confidence in your dealings with us.

Credit card details are safe and secure. Any credit card details you provide are not stored on our website but are securely handled externally by payment gateway providers - PayPal.

Confidential information including client credit card details are encrypted the moment they are transmitted from the client's browser to the banking network using industry standard SSL 128-bit encryption technology to protect vital information. Plus, PayPal meets the exacting standards of the major card associations. These secure processes provide clients with peace of mind when purchasing online.

SSL is the system that is used by all reputable e-commerce sites. The industry standard for encryption technology, SSL is compatible with most internet browsers including: Internet Explorer, Firefox, Chrome, Safari, Opera, and other browsers.

If you are still concerned about using your credit card online, you can always pay for a Pet Me by EFT or Direct Deposit. If you require any further information or assistance please contact us

 

Delivery

Most orders are dispatched in 2 -3 days

If a product is placed on back order we will contact you with an approximate time frame for delivery. You will also be given the option to select a suitable alternative or cancel the purchase of that item if you desire.

 

International clients

We do not ship internationally

 

Pricing

Prices quoted are in Australian dollars and include GST.

Prices are subject to change without notice.

We retain the right to correct any pricing errors.

If a pricing error occurs, we will advise you prior to any processing of payment or dispatch of goods.

 

Returns and Refund Policy

If you are not 100% happy in any way with your purchase then you can return the goods for a full refund less the cost of postage.

Goods must be returned in original unopened saleable condition.

Goods must be received within 7 days of sale.

We will cover the postage cost for any returns that are the result of our error such as receiving a defective or incorrect item, otherwise the return postage costs will be the responsibility of the customer.

If you need to return goods for whatever reason you must contact us at info@pet-me.com.au prior to returning the goods to obtain approval and further instructions.

 

Privacy policy

PET ME takes your privacy very seriously. We will never disclose any of your information to a third party unless compelled to in order to comply with a legal requirement. We use an online email marketing service to keep you updated with the most current specials. You can unsubscribe at any time.

We require you to provide your name, address for delivery, your email address, telephone contact to send your order or contact you regarding to your order. We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.

Credit card details are safe and secure. Any credit card details you provide are not stored on our website but are securely handled externally by our bank and payment gateway provider.